Apple Find My and Google Find Hub use nearby Apple or Android devices to securely detect your tracker and update its location in the app.

For questions about the frequency and accuracy of location updates with Google Find Hub, please see this guide.

Place the card on a QI-certified wireless charger. 

• Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card. 
• Please note that the card may not charge if it is placed directly in the centre of the charger.

Also see the Charging Guide below

The AusFindr works with both Apple Find My and Google Find Hub, but it can only be connected to one tracking network at a time.

You can choose either Apple or Android during setup. If you want to switch later, remove the card from the current app, reset the card, and then pair it with the other platform.

• A chime means the tracker has been activated or successfully reset.
• A chime also plays when you use Play Sound to locate your item.
• Two beeps mean the tracker has been switched off. If you hear two beeps while resetting it, the reset was not completed.

Location updates are almost instant in busier areas, where more compatible phones are available to detect the tracker. In quieter areas, updates may take longer.

The tracker sends out a Bluetooth signal at regular intervals, but the location shown in Apple Find My or Google Find Hub may not update with every small movement. It is not a live GPS tracker. For example, if you walk only a short distance, the app may continue showing the previous location until the tracker is detected again and the network refreshes its position.

This is normal and helps preserve battery life. Updates are generally more frequent in shopping centres, supermarkets, city centres and other busy public areas.

To test the tracker, take it to a different location and allow a few minutes for the location to update. If it still does not refresh, check that:

• the tracker has sufficient charge;
• it has been set up correctly; and
• it is in an area where compatible devices are likely to pass nearby.

Updates may be less frequent if the tracker is in a quiet location, inside a signal-blocking bag or away from compatible devices. The tracker can only update its location when it is detected by a device participating in the relevant tracking network.

You can quickly resolve most setup issues by following the steps below.

If the tracker provides audio feedback when pressing the button, but does not connect to your phone:

1. Check if you have the latest version of the Apple/Google Find My app.

• Please ensure the phone's operating system (iOS for Apple or Android) is up to date.
• On iPhone, confirm you have the Find My app enabled
• On Android, confirm you have Find Hub installed (download here) and Find My Device settings enabled. 
• Please follow the steps in 'Activate with Apple Find My/Activate with Google Find Hub'

2. Check the settings of your phone

Your phone needs the right settings turned on for the tracker card to connect properly.

• Bluetooth should be turned on
• Wi-Fi should be enabled
• Location Services should be turned on
• On Android, also make sure Find My Device / Find Hub are enabled (Settings → Google → All services → Devices → Scan for nearby devices). The Android tracker requires the Scan for nearby devices setting to be on, not just Bluetooth.
• Even if you are not connected to Wi-Fi, having Wi-Fi enabled can still help with location and discovery.

3. Turn your phone on and off

If the tracker still isn't connecting, restart your phone, then try the setup again. This can help refresh Bluetooth, location services and background processes that may be interfering with the connection.

If you have checked the steps above and your tracker still won't connect, reset the card using the instructions below. A reset resolves most connectivity issues and usually only takes a minute.

If the tracker seems unresponsive

For Tracker Cards: confirm the card is charged

If a card is unresponsive, this can be caused by a low or flat battery. Although our cards come pre-charged, every card is tested before shipping, so sometimes one may arrive with a low or flat battery.

• Place the card on a wireless charger. 
• Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card. 
• Please note that the card does not charge if it is placed directly in the centre of the charger.

For Tracker Tags: confirm the battery is placed correctly 

An incorrectly placed battery can make the tag unresponsive. Please follow the steps for replacing the tag battery to open the tag and realign the battery.

If you have confirmed the battery status and your tracker still won't connect, reset the card using the instructions below.